亚洲欧美成aⅴ人在线观看_这里只有精品在线_日韩第六页_99re在线观看视频_www.亚洲com_成人深夜小视频

HOT

  • domain name
  • WeChat Mini Program
  • SERVER
  • CDN
  • voice

WELCOME TO SIE

超越·本應如此

成為最佳企業信息解決方案提供商

忘記密碼

提交

會員注冊

已有賬號

我已同意并同意《廣州賽意信息科技股份有限公司注冊協議和隱私政策》

注冊

SiE Joins Hands with Oracle to Build Boss CRM Platform, Assisting Boss Electric's "3 Years 10 Billion" Strategy

  • News and Information | 2023-06-08 23:32:53
  • Share to:


Infinite and vast prospects, sparking sparks of cooperation




The people prioritize food, and food is based on the kitchen. The prospect of the "kitchen economy" is enticing, with numerous enterprises entering the kitchen appliance market, and industry competition becoming increasingly fierce. As one of the important steps for enterprises to maintain old customers and discover new ones, after-sales service is a highland that every kitchen appliance enterprise intends to conquer. In the process of winning the battle, kitchen appliance enterprises still face many problems. How can enterprises quickly identify potential customers and ensure the completeness and accuracy of customer information? How can enterprises meet the high-end needs of users with high degree of product homogenization? How can frontline service personnel quickly respond to diverse customer service requests? How to quickly input the problem points of products and components in the massive after-sales claim data, providing opportunities for improvement in design, process, and production? How to achieve continuous and effective follow-up of after-sales service progress


As a leader in the high-end kitchen appliance industry, Hangzhou Boss Electrical Appliances also faces these urgent problems in its rapid development, which poses challenges to the company's sustained and rapid growth, as well as achieving its strategy and vision. So in November 2016, Boss Electric and SiE reached a strategic partnership, working together with Oracle to fully launch the construction of the CRM platform.


Hangzhou Boss Electric Appliances Co., Ltd. was established in Hangzhou, Zhejiang in 1979, specializing in the production of kitchen appliances and small household appliances such as range hoods, gas stoves, disinfection cabinets, electric ovens, steamers, electric pressure cookers, induction cookers, etc. It has gradually developed into one of the leading enterprises in China's kitchen appliance industry with the longest development history, the largest production scale, the most complete product categories, and the widest sales area. So far, Boss Electric has focused on the high-end market, with a loyal customer base of 10 million. In 2016, Boss Electric established the "3 years 10 billion" strategy and long-term company vision of "becoming the most competitive kitchen appliance enterprise for a century". Therefore, there is an urgent need for a strong CRM system to respond to customer needs externally, control enterprise management internally, help Boss Electric fight hard, and support the realization of Boss Electric's 3-year strategy and long-term vision.




SiE CRM, Helping Boss Intelligent Management




The first phase of the Boss Electric CRM project was officially launched in December 2016. The SiE implementation team conducted an in-depth analysis of the current situation of Boss Electric's after-sales service business, sorted out the business process, and finally determined the business plan as follows: the full service process management from the front-end service acceptance and service orders of Boss Electric's after-sales service, to the middle end service work orders, service dispatch, warehouse control, logistics distribution, and even to the mobile order receiving, mobile filling, follow-up review, and service settlement of the after-sales service terminal.


Customer management: Achieve synchronization of customer data for distribution orders, establish a customer master data management platform for after-sales service, and support the management of boss electrical customers and potential customers. Manage a 360 degree view of customer service, including customer profiles, distribution orders, equipment assets, historical service information, satisfaction survey follow-up, etc.


Service management: Implement after-sales service business acceptance, manage the entire after-sales service process from accepting customer traffic appointments, creating service work orders, conducting service dispatch, service work order verification, and follow-up.


Service order management: Implement personalized recommendation of service marketing products and integrate with WeChat or App to support online ordering.


Dispatch Management: Implement intelligent dispatch management for service work orders, configure automatic dispatch rules based on the technician's region, skills, and level dimensions, and support dispatch processing processes for different regions.


The implementation of Boss Electric CRM project effectively helps Boss Electric to quickly respond to customer requests, standardize service process management, enhance enterprise competitiveness, and assist Boss Electric in achieving its three-year strategy and long-term vision. In the era of "Internet plus", SiE also hopes to use its strong consulting and technical advantages to help more customers achieve the grand goal of deepening the market in the industry, achieve commercial success and better lead the development of the industry.


previous:SiE Assists in the Transformation of Sanuo Biological Channel Business next:SCU2017 Ends Perfect! Those of you who haven't really listened to it before, look over here. The dry
Top
主站蜘蛛池模板: 国产成人欧美视频在线观看 | 亚洲第一久久久 | 大陆黄色一级片 | 国产成人av综合亚洲 | 亚洲国产另类久久久精品极度 | 午夜精品视频在线观看 | 日本高清色片 | 男女日批视频在线观看 | 日本性生活一级片 | 久久综合爱 | 国产精品网站永欲av | 视频国产va在线观看 | 干美少妇 | 亚洲国产精品久久无码中文字 | 国产一区二区视频精品 | m豆传媒| 人妻丰满AV无码久久不卡 | 秋霞麻豆| 真人新婚之夜破苞第一次视频 | 国产午夜视频线播放器 | 日韩五月天 | 日本男女啪啪 | 国产一级毛片视频在线! | xvideos中文版网站入口 | 人妻人人添人妻人人爱 | 国产精品亚洲综合一区在线 | 国产麻豆精品精东影业AV网站 | 国产又粗又大又硬点视频 | 污网站入口 | 中文国产 | 国产人伦精品一区二区三区 | 久久久亚洲综合 | 极品无码国模国产在线观看 | 青青草视频在线观看视频 | 国产91免费看| 欧美午夜性生活 | www免费视频| 亚洲а∨天堂一区 | 国产精彩乱子真实视频 | 人妻无码中文幕无码国产精品视一 | 国产噜噜噜噜久久久久久久久 |